1.1 The total rental price is made up of the daily rental price, any additional equipment booked and the service fee. The daily rental price encompasses the vehicle rental for the hire period specified in the rental agreement. Also covered are the costs for maintenance and wear and tear repairs as well as the agreed insurance cover. The prices published on http://amba-rent.com/ at the time of conclusion of agreement include VAT at the respective rate owed. The respective daily rental price is to be taken from the price list as published under prices on https://amba-rent.com/.
1.2 Penalties or fines, are payable by the Hirer. For each individual penalty received, the Rental Firm charges an administrative fee of €25 for the handling of penalties, speeding and parking tickets.
1.3 In addition to the daily rental price, a service fee of € 75 is charged per rental. The service fee covers the costs incurred for providing the vehicle.
1.4 All costs that are not expressly included in the total rental price and compensated with it shall be borne by the Hirer. This encompasses in particular
tolls, fuel costs, parking fees, campsite fees and other pitching costs or transport charges, such as for example ferry costs. In individual cases, it is possible that a previous Hirer has paid certain costs or fees (e.g., annual vignette Switzerland) for the rental vehicle, which can also be used by the Hirer in the current rental relationship. A claim to such additional services does not exist.
1.5 The Hirer hereby authorizes AmBa Rent to debit the rental car costs owed under the contractual relationship and all other claims related to the rental agreement from the payment method presented at the time of conclusion of the rental agreement or subsequently or designated in the rental agreement. In particular, the Hirer authorises the Rental Firm to debit from the credit card the agreed fee under this Section 1.1 of the T&Cs for penalties, speeding tickets and parking tickets, the handling fees for claims under Section 1.2 and the handling, fee for toll charges under Section 14. Every kilometre that the Hirer drives using the rented vehicle shall be included in the daily car rental price, unless otherwise agreed in writing, and as long as no unusual driving behaviour is apparent. If misappropriation is subsequently apparent, the Hirer shall be obligated to compensate for any damage or loss incurred.
2.1. The agreement, Confirmation of the Assignment and these general conditions will be exclusively governed by Belgian law.
2.2. All disputes that cannot be settled in consultation will be submitted to the competent court in Antwerp, Belgium.
2.3 The Hirer is not permitted to transport explosive, easily inflammable, poisonous, radioactive or otherwise dangerous substances. The vehicle’s use to commit customs or other criminal offences, even if these are only punishable under the law of the country the crime is committed in, its use for subletting or lending, or its use for any other commercial purposes.
2.4 – unless when expressly contractually agreed – or for other uses that go beyond the contractual use, is not permitted. If there are doubts about how the rented vehicle will be used, the Rental Firm shall have the right not to hand overn the rented vehicle.
2.5 As a rule, it is impermissible to paste over or remove AmBa Rent advertising signs on the vehicles, respectively. A supplementary sticker (co-branding) may be permitted in individual cases subject to agreement.
2.6 Documents relevant to the contractual relationship encompass:
2.7 The rental vehicle may be used for travel and trips only within the following countries (“Permitted Countries”): 27 member states of the European Union and in Iceland, Norway, Switzerland, Andorra, Moldova, North Macedonia, Montenegro, and Great Britain.
2.8 Travel and trips in Azerbaijan, Belarus, Israel, Iran, Morocco, Russia, Tunisia, Turkey, Ukraine, and all other non-EU countries are excluded and not permitted, except the territories explicitly included in the list of Permitted Countries (2.7).
2.9 Maximum authorised loading weight 3500 kg. Maximum authorised towing weight, unbreaked trailer 750 kg. Breaking trailer weight 2000 kg. Any infringement will be invoiced to the Hirer. Any cost caused by overloading will be at the responsibility of the Hirer.
3.1 As a rule, the vehicles may only be driven by drivers who have been in possession of a valid class B driving licence for at least one year at the time of the start of the rental. The age of the driver must be older than 26 years old.
3.2 The Hirer and all drivers are named in writing in the rental agreement and must show their original driving licences to the Rental Firm at the time of vehicle pick-up. Copies of licences are not accepted. The keeper of the vehicle is the Hirer for the agreed hire period.
3.3 The Hirer shall be responsible for actions of the driver to the same extent as for their own actions. Several Hirers shall be jointly and severally liable.
3.4 The Rental Firm must be told about all accompanying persons during the hire period. Should there be any doubt as to the truthfulness of the purpose or the number of passengers, the Rental Firm reserves the right not to hand over the vehicle.
3.5 The rented vehicle must only be driven by the Hirer him-/herself and the drivers named in the rental agreement. If the Hirer allows an unauthorised driver to drive the rented vehicle, this shall constitute a breach of the terms and conditions of the rental. The Hirer shall be liable for all damage or loss caused by an unauthorised driver. Unauthorised drivers shall not enjoy insurance cover resulting from additional services (carefree packages etc.) offered by the Rental
Firm. In these cases, insurance cover shall exist only within the scope of the statutory third-party liability insurance.
3.6 The Hirer, acting as a corporate customer, is permitted to make the rented vehicle available to its employees as provided for in the rental agreement, the Hirer shall ensure that the rented vehicle is made available only to employees who are authorised drivers within the meaning of this Section 3.2.
3.7 Neither the Hirer nor the drivers shall be permitted to drive the rented vehicle if their fitness to drive is impaired, in particular if they are under the influence of alcohol or drugs or are ill.
3.8 The Lessee shall not be entitled to carry out any removal and/or modification of vehicle parts, in particular drive, brake, steering and/or body components, or to deactivate the telematics systems without the Lessor’s prior written consent. In case of culpable violation, the Lessor is entitled to extraordinary termination.
4.1 By sending the completed booking form, the Hirer submits a binding offer to conclude the rental agreement and accepts the general terms and conditions of
the Rental Firm by way of the “book now” procedure in the booking process. For information purposes the Hirer receives a message on the booking page and an automated instant email from the Rental Firm, acknowledging receipt of the booking request. Only after receipt of a written booking confirmation by email via the booking portal of https://amba-rent.com/ , which was actively triggered by the Rental Firm, shall the rental booking be bindingly accepted by the Rental Firm (= conclusion of agreement) and the rental vehicle be deemed firmly booked. 4.2 The Rental Firm is, within the scope of its freedom to organise its business
operations, entitled to decline the conclusion of a rental agreement.
4.3 An advance payment of 500,- EUR is required in order for the booking to be confirmed.
5.1 If the Hirer withdraws from their binding booking, the following contractual right of withdrawal applies depending on when the Rental Firm receives the withdrawal notice:
If the Hirer adds a flex option for a fee when concluding the rental agreement, the following applies to a withdrawal between 48 hours and 59 days before the agreed start of the rental period:
5.2 Rebooking: If the Hirer did not book a flex option for a fee when entering into the rental contract, the Hirer may rebook to another rental period if the Rental Firm offers this option against payment of a fee due upon rebooking.
5.3 The Hirer reserves the right to prove that no damage or only minor damage has occurred. If the rental agreement is terminated early because the rental vehicle is returned, there is no entitlement to a partial refund of the rental price, a cancellation voucher, or a (partial) rebooking for another hire period. The following conditions apply to the cancellation vouchers:
6.1 At the start of the hire period, a deposit of € 1.000 must be paidon IBAN BE49 3632 4910 8871, as security for the return of the vehicle in undamaged and clean condition. The security deposit is receipted on the rental agreement form. Without such a security deposit the vehicle shall not be handed over. A delayed down payment, full payment or security deposit, entitles the Rental Firm to cancel the rental agreement without notice for good cause, subject to any claims for damages.
6.2 At the handover of the vehicle at the beginning of the rental period, any existing damage to the rental vehicle will be recorded in writing and a condition report will be handed over to the renter. In case of proper return of the vehicle in undamaged condition, except for the damages listed in the condition report, the refund of the deposit will be made immediately after the end of the rental period, provided that the deposit was paid by Visa/Mastercard. If the deposit is blocked by credit card, it will be automatically released after the return of the rented vehicle. However, this does not release the renter from liability for hidden or concealed defects or damages that are detected by the lessor within 48 hours after the return of the rental vehicle.
6.3 In the event of an accident involving another driver, the Rental Firm shall retain or demand the deposit as well as the Hirer’s excess until the question of guilt has been clarified beyond doubt, judicially or extrajudicially.
6.4 Additional charges or costs (e.g., special flat rate cleaning fees according to the price list for cleaning fees, which is available at the agreed handover location) shall be invoiced to the Hirer when the vehicle is returned, insofar as these can be charged at this point in time. If additional costs are incurred, e.g., as a result of a fine, or if damage to the rented vehicle is discovered when the rented vehicle is returned, the Rental Firm shall, in this case, subsequently charge the Hirer for these costs and other administrative costs (e.g., costs for the processing of claims, a flat rate fee for the handling of fines) when the Rental Firm becomes aware of these costs. The Rental Firm shall be entitled to withhold the corresponding additional charges or costs directly from the security deposit.
6.5 The Hirer may lodge objections to such charging, by email or post, within a period of 14 days from receipt of the letter; this shall also apply to proof that the Hirer did not cause the event triggering the costs or charges. If the Hirer does not respond within this period, the costs shall be invoiced to the Hirer.
7.1 The hire period extends from the agreed pick-up of the vehicle to the final return. The minimum hire period is 2 nights from Septembre till June and 7 nights from June till Septembre.
7.2 The vehicle must be returned by the time specified in the rental agreement. If the hire period is exceeded, €100 will be charged per hour (a partial hour is charged the same as a full hour), unless the Hirer is not at fault for the late return; the Hirer shall bear the burden of proving this. The maximum fee per 24 hours of delay in returning the vehicle is €750.
7.3 Should the Rental Firm incur any damages (e.g., loss of profit, damage claims of the subsequent Hirer, organisational expenses etc.) as a result of the late return of the vehicle, the Rental Firm reserves the right to claim these damages back from the Hirer.
7.4 If the rental vehicle is returned before the agreed return date, the full rental price agreed in the rental agreement shall still be payable. On principle, no agreement exists on the part of the Rental Firm to automatically convert the rental agreement into a continued rental agreement for an indefinite period of time.
8.1 The vehicle must be taken over and returned at the locations. The rented vehicle must be taken over by the Hirer at the time agreed at the location specified in the rental agreement.
8.2 The Hirer is obligated to return the rented vehicle at the location and time agreed in the rental agreement when the hire period comes to an end. If the rented vehicle is not returned on the date agreed upon in the rental agreement, and the Hirer also fails to report without delay the reason for the delayed return, the Rental Firm shall assume that the Hirer is using the rented vehicle unlawfully. The Rental Firm shall then be entitled to report the matter to the relevant authority.
8.3 Upon return of the campervan/ motorhome, the Hirer is obligated to inspect the rented vehicle together with a representative of the Rental Firm. In the course of this inspection, new damage to the vehicle that was not already noted in the status report at the time of handover is recorded. In the event of damage, a charge will be levied by the Rental Firm within 14 days of the return of the vehicle. If concealed damage, e.g., due to external contamination, is not recognisable during the inspection of the vehicle, the undisputed repossession of the vehicle does not lead to a negative acknowledgement of guilt on the part of the Rental Firm.
8.4 The rental vehicle must be returned with a full tank. If the tank is not completely filled, the renter will be charged the following amount depending on the existing fill level:
The Rental Firm may deduct the amount directly from the deposit.
8.5 Before returning the rental vehicle to the Rental Firm, the Hirer shall
The Rental Firm shall carry out any further interior and exterior cleaning. Cleaning costs and expenses incurred because the Hirer fails to clean the interior properly or at all, or fails to empty the camping toilet or the freshwater or wastewater tank, or because the vehicle is considerably dirty will be charged according to the price list for cleaning fees:
9.1 The Hirer must handle the rented vehicle with care and observe all relevant regulations and technical rules and must always lock the rented vehicle properly and protect it against theft. The operating instructions of the rented vehicle and those of all installed equipment etc. on board must be strictly observed. The Hirer in particular undertakes to observe the relevant road traffic regulations in the respective countries of travel. Driving is only permitted with a secured or locked gas cylinder.
9.2 Hirer and passengers are themselves responsible for observing any foreign exchange, health, toll, passport, visa, traffic or customs regulations. All possible costs and disadvantages, which may result from the non-observance of these regulations shall be borne by these persons.
9.3 Smoking is not permitted inside the rental vehicles. If the smoking ban in the rental vehicle is not observed, fees will be charged for the forbidden smoking according to the Price List for cleaning fees (the applicable Price List for cleaning fees is available at the handover location on handover) and possibly retained from the deposit. The Hirer shall have the right to prove that no damage or loss at all was incurred, or that the damage or loss incurred is considerably lower than the cleaning fee for forbidden smoking.
9.4 Pets, particularly dogs, are allowed on the vehicles. These can be booked for a special fee. The Hirer shall pay separate cleaning costs (removal of pet hair and ozone treatment).
9.5 Should a vehicle be scratched or be particularly dirty due to having taken along a small pet, the Rental Firm also reserves the right to charge the Hirer for the respective loss in vehicle value as well as for any cleaning costs. The Hirer shall have the right to prove that no damage or loss at all was incurred, or that the damage or loss incurred is considerably lower.
10.1 During the hire period, the Hirer shall take all measures necessary to keep the campervan in the condition it was in at the start of the rental. The Hirer shall look out for warning lights on the vehicle display and take all necessary measures in accordance with the operating instructions.
10.2 In particular, the Hirer is obligated to check oil level and cooling water levels and to carry out regular tire pressure and tire condition checks before and during the journey.
10.3 Regular maintenance costs, such as operating materials for the rented vehicle, shall be borne by the Hirer for the agreed hire period. The costs for statutory maintenance services and any necessary wear repairs shall be borne by the Rental Firm.
10.4 If the vehicle is equipped with an AdBlue tank, the Hirer shall take over the vehicle with a full AdBlue tank at the start of the journey and shall be obliged to return the vehicle with a fully filled AdBlue tank. If the vehicle is not returned with a fully filled AdBlue tank, the Hirer will be charged a flat-rate fee of EUR 50.00,- for the filling of the AdBlue tank by the Rental Firm.
10.5 The Hirer is obliged to ensure that the AdBlue tank is properly filled at his own expense without delay when the warning signals light up.
10.6 When the Hirer is charged a flat-rate fee for the filling of the AdBlue tank by the Rental Firm, the Hirer reserves the right to prove that no or lower costs were incurred.
10.7 Any alteration or mechanical tampering with the vehicle without the Rental Firm’s prior written approval is prohibited. If this rule is breached, the Hirer shall bear the costs necessary for restoring the vehicle to the condition it was in at the start of the rental.
10.8 Repairs which become necessary in order to guarantee the operational safety or road safety of the vehicle may only be commissioned by the Hirer during the hire period with the consent of the Rental Firm. The Rental Firm shall bear the repair costs upon presentation of the relevant receipts, unless the Hirer is liable for the damage.
11.1 In the event of accidents, loss, theft or improper operation in respect of the rented vehicle, (such as driving on unpaved roads) or in the event of any breach of contractual obligations of these T&Cs, the Hirer shall be liable for the repair costs incurred as a result thereof or, in the case of a total write-off, for the replacement value of the rented vehicle less its residual value, unless the Hirer is not at fault for the occurrence of the damage or loss. Additionally, the Hirer shall also be liable for any resulting consequential loss, in particular any reduction in value, towing and recovery costs as well as expert’s fees. The Hirer’s liability shall not apply in accordance with the statutory regulations.
11.2 The rental vehicle has third-party liability insurance at Vivium.
11.3 The Rental Firm shall be authorised to meet or ward off, in the Hirer’s name, damage claims asserted against the Hirer and, within the scope of dutiful discretion, to submit all declarations that appear appropriate in this respect.
11.4 If claims are asserted against the Hirer extrajudicially or judicially, the Hirer shall give notification thereof without delay after the claim was brought. In the case of claims asserted judicially, the Hirer shall leave it to the Rental Firm to conduct the legal dispute. The Rental Firm shall be entitled to appoint a solicitor in the Hirer’s name. The Hirer shall grant the appointed solicitor power of attorney and provide him/her with all necessary information and requested documents.
11.5 The Rental Firm shall indemnify the Hirer in accordance with the principles of fully comprehensive insurance on the basis of the respective valid model terms and conditions of the General Terms and Conditions for Motor Vehicle Insurance, with an excess plus a flat rate fee for damage to the rented vehicle in the sum of €49 per case of damage or loss. The Hirer shall have the right to prove that no damage or loss was incurred, or that the damage or loss incurred is considerably lower than the flat rate fee.
11.6 The exemption from liability covers damage caused by an accident, i.e., by an event suddenly impacting directly from the outside with mechanical force; operating damage and damage strictly due to breakage shall not constitute damage caused by an accident. Likewise, damage between a towing vehicle and a towed vehicle or trailer without any impact from the outside shall not constitute damage caused by an accident.
11.7 In particular, therefore, the exemption from liability shall not include damage or loss incurred as a result of a hook-up error or incorrect filling (of the water tank or diesel fuel tank), improper use (such as driving on unpaved roads) or as a result of the load.
11.8 Nor shall the exemption from liability include damage caused to the awning, to the interior of the rented vehicle or to the pop-up roof, including the roof tent, as a result of operating errors.
11.9 Please also note the following in this respect:
Except where the Hirer’s liability can be partly limited or excluded by way of corresponding carefree packages (Section 13), the Hirer shall – regardless of fault on their part – be fully liable for the following damage or loss:
Tire damage: Resulting costs for the towing service, the tires themselves or the fitting of the tires shall likewise be borne by the Hirer. The spare tire shall not be fitted to the rented vehicle by the Hirer but shall be fitted by a towing or breakdown service.
Stone-impact damage to the windscreen: Windscreen/glass damage from stone-impact shall be repaired or replaced, depending on the extent and location of the damage.
Damage to the interior of the vehicle.
Other damage: Damage caused by driving on unpaved roads, including the resulting costs such as for recovery, towing or tire damage. A limitation of these damages by carefree packages (item 13) is excluded.
11.10 There is no insurance cover for any damages to the vehicle that are caused when using ferries or motorail trains. All costs for damages caused by these means of transport shall be borne by the Hirer. The Hirer is obligated to report any ferry and any other transport damages to the Rental Firm.
11.11 The excess to be paid by the Hirer is generally €1,000,-.
11.12 The Hirer shall be fully liable in cases of intentional breach of the contractual obligations, in particular for damage or loss incurred in the event of use by an unauthorised driver, in a forbidden country, or use of the rental vehicle for prohibited purposes. If the Hirer has intentionally committed hit and run or breaches its obligations under Section 12, he/she shall likewise be fully liable, unless the breach does not affect the ascertainment of the case of damage or loss. In cases of grossly negligent breach of a contractual obligation, the Hirer shall be fully liable if he/she caused damage or loss with wrongful intent. If the Hirer causes damage or loss by gross negligence, he/she shall be liable to an extent proportionate to the severity of the Hirer’s culpability; the burden of proving the absence of gross negligence shall be borne by the Hirer.
11.13 In all other respects, the Hirer shall be liable in accordance with the statutory provisions.
11.14 The Rental Firm shall quantify and settle claims on the basis of cost estimates from a Belgian authorised repairer on the basis of the cost structure of an authorised garage located in Belgium.
11.15 A handling fee of € 49.00,- is charged by the Rental Firm for sorting out any damage of any kind incurred during the hire period.
11.16 In the event of loss of the vehicle licence, the Rental Firm shall apply a flat rate handling fee of € 200,-. In the event of loss of the key, the Rental Firm shall charge a flat rate handling fee of € 1,000,-.
12.1 In case of breakdown or malfunction of the rented vehicle (e.g. engine light is on, flat tire), the hotline of the rental company and/or mobility guarantee is to be contacted to clarify the further procedure.
12.2 In the event of any damage to the rented vehicle during the hire period, the Hirer is obligated to immediately notify the Rental Firm, in writing, of all the details of the event that led to the damage. The accident report must, in particular, contain the names and addresses of the persons involved, must name any witnesses as well as the registration numbers and insurance details of the vehicles involved. For this purpose, the Hirer must fill in the accident report form that can be found in the glove compartment of the vehicle and must do this carefully and truthfully. The Hirer shall electronically send the form as a scan to info@amba-rent.com without delay.
12.3 If the Hirer does not comply with this obligation, the Rental Firm reserves the right to charge a contractual penalty of € 1,000.00,-. Additionally, liability under Section 11 may possibly apply.
12.4 After an accident, fire, theft, damage caused by animals or other damage, the Hirer must also immediately inform the local police. This also applies to accidents for which the Hirer is solely responsible without any other third-party involvement. If the Hirer fails to report the incident or damage to the police, he/she shall be fully liable for any resulting economic disadvantages of the Rental Firm. Any opposing third-party claims must not be recognised.
12.5 Apart from the standardised European accident report, no other documents relating to the accident must be signed.
12.6 If any damage is detected while on route, the Rental Firm must be notified via email immediately. Should a repair be necessary, the rented vehicle must be stopped immediately before further damage can occur. The continuation of the journey, even to the nearest garage, shall only be permitted with the prior consent of the Rental Firm. This does not apply if consequential damage can be ruled out based on the type of damage reported.
12.7 If the Hirer takes the rented vehicle to a garage or has it taken there, the Rental Firm must be informed immediately during business hours, and before giving the repair garage a repair order, about the garage, the duration and the costs of the repair. Repair must not commence before approval has been granted. The Rental Firm shall only pay repair costs if the repair has been approved by them beforehand and only upon presentation of the respective receipts. The Rental Firm must be given the exact contact address of the garage immediately.
13.1 Any liability on the part of the Rental Firm due to a breach of its duties laid down in the agreement shall be limited to wrongful intent or gross negligence, including wrongful intent or gross negligence on the part of its representatives and authorised agents. The Rental Firm shall be liable in accordance with the statutory provisions insofar as a duty material to the agreement (material contractual duty) is breached. In this case, liability shall be limited, in terms of the scope, to compensation for the foreseeable damage or loss typical of this type of contract. Liability due to culpable mortal injury, physical injury or health damage shall remain unaffected hereby.
13.2 The Rental Firm makes the rented vehicle available for the agreed time. Should the rented vehicle not be available at departure for any reason whatsoever, the Rental Firm shall provide a replacement vehicle. Should this not be possible either, the Rental Firm shall reimburse the Hirer for the payments made.
13.3 The Rental Firm will try to provide the Hirer with a replacement vehicle in the event of damage to the vehicle or the vehicle needing garage repair during a hire period, provided that a replacement is available. Except in the case of damage due to initial defects, the rental fee shall continue to be paid even in the event of damage to the vehicle or in the event of the vehicle needing garage repair. Garage repair days or missed holidays due to damages that occur during a rental do not entitle the Hirer to a refund.
13.4 If the Hirer leaves items behind when returning the rented vehicle, the Rental Firm shall only be obligated to keep these items in as far as this can reasonably be expected and the Hirer is obligated to bear the costs.
13.5 If in isolated cases private vehicles are parked on the Rental Firm’s grounds, the Rental Firm accepts no liability for damage or theft.
14.1 The Hirer bears the cost for all toll and/or registration charges at the respective location, in advance by bank transfer or by credit card. Prior to traveling to the holiday destination, the Hirer shall inform himself/herself of possible tolls and environmental zones and shall, where necessary, register for these.
14.2 For trips to Norway, the Hirer shall inform him-/herself in advance at www.autopass.no about the terms of payment. Furthermore, the Hirer must register at www.epcplc.com/rental before arrival.
14.3 For trips to Sweden, the Hirer must register in advance at www.epass24.com . The vehicle number plate can be added to the registration after the vehicle has been handed over.
14.4 In Portugal, it shall only be necessary to register or purchase a toll card at www.portugaltolls.com if the Hirer takes a toll route where the toll is electronically collected. The routes are specially marked.
14.5 In the event of non-compliance, the Rental Firm shall, in addition to the toll charges and any penalty fees, charge a handling fee of € 25.00,- for each payment request made.
15.1 As a rule, data shall not be passed on to third parties.
15.2 However, we may, in individual cases, be called upon by government agencies or private service providers (e.g., car-park operators, toll operators) to hand over these data.
15.3 As a result of the use of a navigation device, the navigation data entered during the hire period may be stored in the rented vehicle. If mobile devices or other devices are coupled with the rented vehicle, data from these devices may likewise possibly be stored in the rented vehicle. If the Hirer wishes that the aforementioned data no longer be stored in the rented vehicle after the vehicle has been returned, he/she shall ensure that these data are erased before the vehicle is returned. Erasure can be brought about by resetting the vehicle’s navigation and communication systems to the factory setting. Instructions relating thereto can be gathered from the operating instructions, which are to be found in the glove compartment. The Rental Firm shall not be obligated to delete the aforementioned data.
15.4 An anti theft tracker is installed in the rental vehicle to comply with the terms and conditions of the insurance company Vivium.